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Refund Policy

If, for any reason, you’re unhappy with the items you receive, return the unused or unworn item in its original packaging for an exchange or refund. We reserve the right to decline a return or exchange if the returned items are used and/or in unacceptable condition. If you would like to return your items, please contact us at info@mamookids.com to obtain a Merchandise Authorization (RMA). For items with a defect or error on our part we will provide the return shipping label, for all other reasons customers will pay for the return shipping label. Thanks for your understanding.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which varies according to credit cards.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mamookids.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you

Without a gift receipt record or notation, the refund or credit will go back to the purchaser’s credit card. Thanks for your understanding.

Shipping
To return your product, you should mail your product to: 4096 Piedmont Avenue Oakland California US 94611

For items with a defect or if there’s an error on our part with the item received you will be given a return shipping label. For all other reasons, you will be responsible for the return shipping costs related to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thanks for your understanding.