We ship via USPS First Class, Priority Mail, or Express Mail. Orders are processed and shipped within three business days. Shipping prices are calculated by USPS using your delivery address. The shipping rate will appear once your shipping address is entered.
The buyer is responsible for any and all customs duties, taxes, or other fees imposed locally. Unfortunately, sellers in the US do not have any means to control or assume these fees. These vary by country so check with your local government for up to date information on customs fees.
For your convenience, we accept most major credit cards.
For every bag you buy, 10% of net proceeds will go towards supporting Reading Partners, a non-profit dedicated to helping children in underserved communities learn how to read. Reading Partners trains volunteers and provides weekly one-on-one literacy tutoring to young readers in elementary schools.
We extend a lifetime guarantee against manufacturer defects in workmanship and materials in normal wear and tear. Contact us at firstname.lastname@example.org if you have any problems.
If, for any reason, you’re unhappy with the items you receive, return the unused or unworn item in its original packaging for an exchange or refund within 60 days of purchase. We only refund for product prices. Shipping/handling fee will not be refunded. If your return is a result of an error on our part, we will issue a refund for shipping as well as the cost of the item. Otherwise, shipping is nonrefundable. We reserve the right to decline a return or exchange if the returned items are used and/or in unacceptable condition. If you would like to return your items, please contact us at email@example.com to obtain a Merchandise Authorization (RMA). You will also receive an address to return then. We cannot refund items returned without RMA. Thanks for your understanding.
We determine our giving donation based on final sales. A purchase turns into a final sale once the exchange and return policy of 60 days lapse from the date of the online purchase. Once a donation is made to help a child, it is never taken back.
Orders are shipped within 3 business days by USPS. How long it takes depends on where you live and USPS delivery schedule. We ship from San Francisco, CA.
The best way is to contact us through our website.
Still have questions? Please check our Frequently Asked Questions.